SHIPPING AND RETURNS POLICY

SHIPPING POLICIES

We currently ship out to all states

Each state sets its own laws as to the shipment or delivery or (of not or) beer, wine, or alcohol. Your state may have laws that restrict or ban such actions. As a responsible licensee, we must follow the law in each state and we respect the law of each jurisdiction. In the meantime, you can try to purchase or special order our products through our online store. Thank you for your understanding.

Customers are responsible for providing a valid address including a phone number where someone 21+ can sign for a package.

If you miss the first attempt at delivery please call the number provided on the missed delivery notice to set up a better delivery time.


A NOTE ABOUT SHIPPING COSTS

To address customer concerns please be aware of the following:

Shipping companies apply more than 1 surcharge to our shipments – one for alcohol and one for the adult signature that is required. Both of these surcharges are on top of the regular shipping rates they charge us.

In addition, if you are ordering liquid, please be advised the weight of liquid adds to the shipping cost. That’s just the nature of the industry.

As a small business, we cannot afford to eat the cost of shipping in all instances, although from time to time we run internet specials for customers who spend above a certain dollar amount to assist in offsetting the cost of the shipments. But, we do not add a profit-generating markup to your shipping charge; we charge you what the shipping company charges us.

Therefore, please do not be surprised if the cost of shipping is $15 or more for a basic shipment.

Note: We have found that the cost to ship 2 or more bottles is almost the same as shipping just 1 bottle. So, if you are looking to spread out your shipping costs, consider buying more than 1 bottle to make your shipping charges more cost-effective.

And if you really like our products, but you don’t want to pay to ship, please consider asking for a shipping Coupon at Checkout. Those requests help!

Thank you again for supporting our small, family-owned business. Cheers!


RETURN POLICY

You’ll love our products. If you don’t, send them back within 60 days of purchase and we’ll take care of it.

CUSTOMER SERVICE

Bottom line, we are a small company, we are positioned to ensure your experience with Bourbon Whiskey Distillery Co. is pleasant. If it is not, send us an email. We’ll respond as quickly as possible.


HAVE A QUESTION ABOUT YOUR ORDER?

We’re happy to assist. Please contact the BWD Orders Department

Email: sales@bourbonwhiskeydistillery.com

Please note: We ship most items within 5-7 days of order, tracking information will be sent via email.

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